Report
An issue is reported with property, room or unit details and supporting photos or videos where available.
Triage
The request is reviewed and prioritised according to urgency and service requirements.
Assign
The appropriate technician, artisan or specialist is assigned to the request.
Repair
The assigned person attends to the issue, records the work and provides updates.
Verify
Completed work is reviewed to confirm what was done and whether the issue is resolved.
Close
The verified request is closed and retained in the maintenance record.
Technology connects every step.
A centralised record brings requests, assignments, updates, evidence and completed work together. Depending on access permissions, users can see maintenance history, priorities and outstanding issues.
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